Refund policy

You have 30 calendar days from the date you receive your item to request a return. Because our product catalog includes food and beverage items such as cane sugar sodas and prebiotic drinks, return eligibility is subject to specific safety and hygiene guidelines.

Return Eligibility

To be eligible for a return, your item must meet the following conditions:

•For non-food items (such as custom t-shirts, collectibles, gear, and household organizers): Items must be unused, unworn, in their original condition, and in their original packaging with all tags attached.

•For food and beverage items (such as cane sugar sodas and 12-packs): All opened, consumed, or damaged-bottle beverage items are non-refundable and non-returnable. Unopened, sealed drinks in original packaging that arrive severely damaged or defective due to transit may be eligible for a refund or replacement.

•You must provide a receipt or proof of purchase (order confirmation email or order number).

Items Not Eligible for Return

The following items cannot be returned or refunded:

•Gift cards and final clearance items.

•Opened, tasted, or personal preference-based beverage returns (due to food safety and hygiene regulations).

•Customized merchandise (such as custom t-shirts) unless there is a manufacturing defect or printing error.

Return Shipping Costs

If your return is due to our error, shipping damage, or product defect, we will cover the return shipping costs and provide a prepaid return label. For eligible non-food item returns initiated due to customer preference, customers may be responsible for return shipping fees.

How to Initiate a Return

1.Contact our customer support team at info@jonsssoda.shop with your order number, reason for return, and clear photos if items arrived damaged.

2.Once approved, you will receive a Return Merchandise Authorization (RMA) and return instructions.

3.Securely pack the items and ship them back to our designated returns address.

Return Address

Jaasoda (jonsssoda.shop)

1533 Mirassou Ln

Virginia Beach, VA 23454

United States

Refund Processing Time

Once your return is received and inspected, we will process your refund within 1-2 business days. Refunds will be issued automatically to your original payment method. Depending on your financial institution, it may take an additional 7-10 business days for the funds to reflect in your account.

Damaged or Defective Items

If your sodas or other products arrive damaged or defective, please contact us within 7 days of delivery at info@jonsssoda.shop with clear photos of the damage. We will promptly arrange for a full refund or a free replacement.